is the type of business you don't know about unless you need their services. And you hope you never need those services.
And what are those services? Phoenix Restoration, which recently opened a facility in Frankfort, specializes in residential and commercial clean-up and rebuilding after fires, floods and other emergencies. These are the people your insurance agent calls to deal with the 4 feet of water in your basement after the big storm. Which means even if you do need Phoenix's services, you still might not know who they are.
That's why Michael Courtin, one of the company's founder, is so intent on Phoenix being a visible corporate citizen. On Tuesday, June 5, the company held a ribbon-cutting ceremony with Mayor Jim Holland, trustees, members of the and other community business leaders. On Saturday, June 9, Phoenix will hold a family-fun event for its grand opening, with live music and activities for the kids.
While throwing a shindig to schmooze insurance agents might be better for business, Courtin said it's important to let people in the area become familiar with the Phoenix and get to know the employees behind it.
"Ultimately, it's the homeowners that gives us an OK," Courtin said. "You can't force a homeowner to go with us if they don't want to. ... We want to create that comfort factor for people. We do want to be recognized by the public."
With offices in Addison and Batavia, where Courtin lives, Phoenix decided to set up offices and a work facility in Frankfort because of an increase in business the company was receiving south of Interstate-55, Courtin said. Although the building is in Frankfort, the company will be covering all of the South Suburbs, including Mokena, New Lenox, Orland and Tinley Park, he added.
Another advantage of the Frankfort facility is a training center that can be used to bring employees up to speed on best practices, as well as a place to educate insurance agents in areas of Phoenix's line of work that they might not be familiar with, Courtin said.
The Frankfort building also will house a mobile office that can be rolled out for big emergencies or disasters. It's a place where homeowners affected by a devastating flood or fire can sit down and get answers about what work needs to be done, Courtin said.
And if Courtin and the rest of Phoenix Restoration have done their jobs right, the customer will find a comfort factor with the company during a difficult time.
In fact, that customer might even remember the business's name.
Grand Opening Celebration
When: From 11 a.m. to 3 p.m. Saturday, June 9
Where: 195 Industry Road, Frankfort
What to expect: It's a family event. Lunch and beverages will be provided by (pizza) and (barbecue pig). The early hours of the events will be kid-oriented with face-painting, a moon jump, bean bags, crafts and other activities. Later in the afternoon, there will be live music from the Bill Thomas Trio. Also, you can help support Habitat for Humanity by donating compact fluorescent lightbulbs, LED lightbulbs and new flat, white latex paint and primer.
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